Reader's Question

I sometimes receive questions from readers of this blog which I believe many other people too have on their minds. I hope by publishing my answers, more people will benefit.


This email came from Rachel :

"Hi, Can you imagine, I read ur entire blog from beginning to end in 1 night!!! that my sense of urgency!

Anyway i cannot find any entries on Warranty / Sustainability etc..
Ie: let say you handover ur job to the house owners. Then a month later, the anti jump sliding door does not work properly?
or the kitchen cabinets door are not straight... so the defects warranty is upon inspection or over a period of time? I believe some kitchen tops like solid stone **those from korea** is a lifetime warranty right??

anyway want to know more about that.

thx
Rachel"


Hi Rachel,

Most business owners are in the business for long-term and most realise that to build goodwill and reputation, after sales service is EXTREMELY IMPORTANT. Therefore, sliding doors that don't work properly will be serviced FOC within the 1 year warranty. Bear in mind that all things go through wear and tear and sliding accessories wear down faster than swing open accessories. After the 1 year warranty, we will still provide servicing but will need to collect a minimal charge for labour and travelling.

Cabinet doors that are not straight is because of allignment, which is easily adjustable by an installer. We would definitely prefer the house owner to tell us all things to rectify one shot rather than having to make many trips. Sometimes when the owner overlook some defects, you can still call up for after-sales service.

I don't know which brand of kitchen tops you mean, but life-time warranty doesn't mean it will be scratch-proof. It only means, guarantee for manufacturing defects but solid surface will scratch easily so we normally advice customers to take good care of their solid surface - no hard chopping, no hot pans on surface, no spilling of acidic stuff, no spilling of stain-causing stuff like kunyit/curry,etc. Granite and marble too require similar good care even though they don't scratch as much.

- Lola